Loading, please wait...

Accessibility statement for admin.trac.jobs

This accessibility statement applies to trac.jobs admin system.

This website is run by Civica UK Ltd.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of: JAWS, NVDA, VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Attachments converted to PDFs are not accessible.
  • The calendar date picker is not keyboard navigable.
  • Some groups of checkboxes do not have valid labels.
  • Some of our search forms do not have valid labels.
  • Auto-complete options are not voiced by screen-readers.
  • Auto-complete sometimes selects a value when tabbing away.
  • Focus position is lost with the comms help dialog
  • Login form does not show validation message if incomplete
  • Forgot password page ReCAPTCHA has an invalid label
  • Application search employment checks table
  • Dashboard page has several accessibility issues.
  • Focus position is lost on search pages after using the sorter.
  • "Unactioned communications" page has several accessibility failings.
  • User guide content is not all fully accessible.
  • Some input labels are not meaningful.
  • Letter drafting highlight using colour only.
  • Tooltips are not hoverable or dismissable.
  • Some tables do not work well with resized text.
  • There are not multiple ways to navigate to some pages.
  • Some dashboard buttons do not have sufficient contrast with their background.
  • Older PDFs and other documents may not be accessible.

Feedback and contact information

If you have feedback you'd like to share with us relating to accessibility, please contact your recruitment support team or use the email address below.

Accessibility contact email
info@trac.jobs

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. Please contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements.

Please include details of the problem, for example:

  • the web address (URL) of the page you encountered the problem on
  • the web browser you are using (e.g. Internet Explorer, Chrome, Firefox, Safari)
  • any assistive technology you are using (e.g. screen-reader software)

We will investigate your report and get back to you within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Civica UK Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Attachments converted to PDFs are not accessible.

    Documents attached to vacancy adverts and attachments on communications sent through the system are converted into PDFs. The conversion service we currently use does not produce PDFs that are accessible to screen-reader software. We have a plan to replace this service with one which does convert documents into accessible PDFs.

    In the mean time, if you discover any documents which are not accessible, please contact us and we will supply an accessible version of the original document(s) you require.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text content
    Level
    A
  • The calendar date picker is not keyboard navigable.

    When trying to use a keyboard to navigate through the calendar date picker, the popup closes when moving between dates which makes it very difficult to pick a date.

    It is still possible to enter dates with the day, month and year select inputs.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    2.1.1 Keyboard
    Level
    A
  • Some groups of checkboxes do not have valid labels.

    Some forms have groups of checkboxes that are not marked up with valid labels, and so are not voiced by screen-readers. For example the industry checkboxes on the Employer edit form.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Some of our search forms do not have valid labels.

    Some of our search forms contain groups of inputs for searching for a field by a range of values.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Auto-complete options are not voiced by screen-readers.

    The auto-complete software package we use does not mark-up options properly, which prevents screen-readers from voicing them.

    In some cases, the auto-completes are for a text-value that can be fully entered without using the auto-complete functionality, however in others an option needs to be selected, so those will be inoperable until this issue is fixed.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Auto-complete sometimes selects a value when tabbing away.

    When navigating through the list of suggestions for our auto-complete widgets with a keyboard, tabbing away will select the current option, which is confusing behaviour as the option has not been explicitly selected with the enter key.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    2.1.1 Keyboard
    Level
    A
  • Focus position is lost with the comms help dialog

    When opening or closing the communications help dialog the focus position is reset to the start of the page.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    3.2.2 On Input
    Level
    A
  • Login form does not show validation message if incomplete

    The login form does not show a visual or accessible validation message if submitted with an empty email address or password. It does show a validation message if submitted with incorrect details however.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Forgot password page ReCAPTCHA has an invalid label

    The forgot password page uses a ReCAPTCHA check to block bots, but that does not have a valid label element describing it.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Application search employment checks table

    There are a few accessibility issues with the way we display employment checks in the results table of the application advanced search. These have an incorrect tab order, and some do not have correct focus/hover styles.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    2.4.3 Focus Order
    Level
    A
  • Dashboard page has several accessibility issues.

    There are several level A, AA and AAA failures on this page, the most severe level A failure is in regard to how the tables and links are marked-up which can make it confusing to navigate the page with lots of repetitive content that is not properly distinguished, and the details modal dialogue can not be opened with the keyboard.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Focus position is lost on search pages after using the sorter.

    When changing the sort order on many of our search pages (e.g. "Vacancy advanced search") the focus position is lost and focus is returned to the top of the page.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    3.2.2 On Input
    Level
    A
  • "Unactioned communications" page has several accessibility failings.

    This page has a number of accessibility failures, including a keyboard trap on the message list and some visual-only notifications.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    2.1.2 No Keyboard Trap
    Level
    A
  • User guide content is not all fully accessible.

    We are aware that some of the content on the user guide is not fully accessible. This includes some images and diagrams without text-alternatives. We have made efforts to improve this in September 2020, and continue to review and improve the content with each release.

    If you discover any inaccessible, or hard to understand, content on the user guide then please contact your recruitment support team for assistance and to inform us of the problem so that we can improve the user guide.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A
  • Letter drafting highlight using colour only.

    The letter drafting interface highlights template tag values using colour only, without any alternative markup available to indicate the status to screen-readers.

    This is one specific part of the system, used for sending offer letters, and is not a widespread problem. We intend to fix this by marking up the highlighted content with accessible tags.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.4.1 Use of Color
    Level
    A
  • Tooltips are not hoverable or dismissable.

    The software package we use to generate our tooltips (popup messages on hover/focus) does not allow for dismissing the tooltip (other than by moving the pointer or keyboard focus) and does not allow hovering over or selecting the content of the tooltip.

    These tooltips are primarily used to provide explanation or text-alternatives for user-interface elements and should rarely be used for actual content which would need selecting or copying.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.4.13 Content on Hover or Focus
    Level
    AA
  • Some tables do not work well with resized text.

    We use a software package to make some of our tables collapse responsively to fit within narrow screens, with expanding rows to view the columns which do not fit. However this does not behave well with high zoom levels or large font sizes. We plan to replace this library with a more accessible approach to responsive tables.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.4.4 Resize text
    Level
    AA
  • There are not multiple ways to navigate to some pages.

    Some pages can only be navigated to via the main menu. We intend to add a site-map page to fix this.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    2.4.5 Multiple Ways
    Level
    AA
  • Some dashboard buttons do not have sufficient contrast with their background.

    Some of the coloured buttons on the dashboard do not have sufficient contrast with the colour of the background, specifically buttons in the "Due" column on the Interview and offer stages.

    We plan to fix this issue by October 2021.

    WCAG 2.1 success criterion
    1.4.11 Non-text Contrast
    Level
    AA

Content that’s not within the scope of the accessibility regulations

  • Some input labels are not meaningful.

    We are aware of some parts of the site where there are form inputs that do not have meaningful or self-explanatory labels.
  • Older PDFs and other documents may not be accessible.

    There may be some older PDFs and documents attached to vacancies or applications that may not be accessible. We consider these to be historic and not in active use. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish should meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 15-Sep-2020. It was last reviewed on 15-Sep-2020.

This website was last tested on 08-Apr-2020. The test was carried out by Civica UK Ltd.